South African shoppers seeking a versatile and rewarding retail experience need not look further than the Game store account, powered by RCS. In this in-depth review, we explore the key features, advantages, and potential drawbacks of the Game account, providing potential users with a comprehensive understanding of what this retail credit offering entails.
Game Account Overview
The Game store account is not just a credit facility; it’s a gateway to an extensive and rewarding shopping experience across South Africa. With a credit limit ranging from R750.00 to an impressive R50,000.00, qualified individuals can access this store credit account for their shopping needs. To qualify, applicants need a minimum monthly income of R2,000.00, and the assigned credit is influenced by various underwriting factors such as credit score and current accounts.
Credit Plans and Repayment Options
One of the notable features of the Game account is the flexibility it offers in terms of repayment plans. Account holders can choose between a 24-month and a 36-month repayment plan. Opting for the longer 36-month plan translates to lower monthly payments, providing users with the freedom to tailor their repayment schedules according to their financial preferences.
Customer Protection Insurance
The Game account comes with a built-in customer protection insurance, safeguarding account holders in unforeseen circumstances. This insurance covers:
- Death and Permanent Disability: The full outstanding balance on the Game account is covered.
- Temporary Disability: Covers up to 12 months’ installments.
- Loss of Income: Covers up to 12 installments in the event of retrenchment or job loss.
This insurance adds an extra layer of security for account holders, allowing them to shop with peace of mind.
How the Game Account Works
The Game account operates as a revolving store credit account, providing users the ability to make repeated purchases as payments are made. The issued credit, ranging from R750.00 to R50,000.00, can be redeemed at any Game store in South Africa and other stores accepting RCS cards. Users can also make online purchases on the Game website, enjoying free delivery for orders of R250.00 or more.
Advantages of the Game Account
Access to Cash and Extended Warranty
One significant advantage is the account’s capability to provide cash withdrawals from the assigned credit. Additionally, Game account holders enjoy an extended warranty on purchased items, with a generous 50% discount on the premium.
Multiple Repayment Options
The Game account offers flexibility in repayments, allowing users to choose between a 24-month and a 36-month plan. This extended payback period provides users with the convenience of lower monthly payments.
Wide Acceptance and Additional Cards
The credit issued through the Game account can be used at over 2600 stores in South Africa, making it a versatile shopping companion. Furthermore, account holders can request up to three additional cards for family and friends, streamlining their shopping experiences.
Customer-Friendly Application Process
Applying for the Game account is a straightforward process that can be completed online or in-store, catering to both tech-savvy and traditional applicants. The Game Credit app, available on the Google Play Store and App Store, enhances the user experience by providing convenient account management on the go.
Disadvantages to Consider
No Welcome Vouchers and Longer Repayment Plans
While the Game account offers numerous benefits, it lacks welcome vouchers for first-time account holders. Additionally, users should be mindful of potentially higher interest payments due to the longer repayment plans, starting at 24 months compared to some other store accounts that begin at 6 months.
Game Store Account Management
Mobile App Convenience
Managing the Game account is made convenient with the RCS mobile app. Account holders can download the app to check available credit, access cash, pay their accounts, view statements, and register for online purchases. The app ensures 24/7 accessibility, allowing users to stay in control of their accounts on the go.
Delivery Information
Game offers delivery to South African residential or business addresses, excluding PO Boxes. While delivery charges are upfront, the possibility of split deliveries for multiple items is acknowledged. Unfortunately, delivery is not available to specific areas, including Alexandra, Mamelodi, and Vosloorus.
Payment Types Accepted
Game exclusively accepts the following payment methods:
- Visa & MasterCard
- Discovery master card
- Mobicred
- GAME Card and RCS card
- Instant EFT
All credit card transactions are securely processed with a 256-bit encrypted SSL, and 3D Secure authentication further ensures the safety of users’ credit card details.
Return Policy and Gift Vouchers
Game has a user-friendly return policy allowing returns within 7 days for a full refund, subject to assessment. The original tax invoice, packaging, manuals, and accessories must be retained. Gift card purchases are currently not available online, requiring users to visit a physical store for such transactions.
TV License and ID/Passport Requirements
For TV purchases within South Africa, SABC requires a valid TV license and a copy of the license holder’s SA ID/Driver’s License. Additionally, during the ordering process, Game requests ID/Passport numbers for authentication purposes.
Web Browsers and 3D Secure
The Game website is designed to work across all mainstream browsers. For an optimal browsing experience, users are recommended to use the latest versions of IE, Firefox, Chrome, and Safari. The website employs 3D Secure for enhanced security during online transactions.
3D Secure Activation Links by Banks
| Bank | 3D Secure Activation Link |
|---|---|
| ABSA | ABSA 3D Secure |
| FNB | FNB 3D Secure |
| Nedbank | Nedbank 3D Secure |
| Standard Bank | Standard Bank 3D Secure |
Conclusion
The Game store account stands as a powerful tool for South African shoppers, offering a blend of flexibility, convenience, and security. With its extensive credit limit, varied repayment options, and additional benefits like extended warranty and customer protection, the Game account caters to the diverse needs of its users. While potential users should be mindful of longer repayment plans and the absence of welcome vouchers, the overall package positions the Game store account as a valuable asset for those seeking a rewarding shopping experience. Whether managing the account through the mobile app, contacting customer support, or enjoying the convenience of online purchases, the Game store account aims to empower users on their retail journey in 2024.
Frequently Asked Questions (FAQs) – Game Store Account
Q1: What is the Game store account, and how does it work?
A1: The Game store account is a revolving retail credit account that allows qualified users to make purchases on credit. It works by providing a credit limit, and users can choose between a 24-month and a 36-month repayment plan. The issued credit can be used at Game stores and other RCS-supported stores.
Q2: How do I apply for a Game store account?
A2: Applying for a Game store account is simple. You can apply online or in-store. The application process considers factors such as your monthly income, credit score, and current accounts. Once approved, you’ll receive a credit limit ranging from R750.00 to R50,000.00.
Q3: What are the requirements to qualify for a Game store account?
A3: To qualify for a Game store account, you need to be at least 18 years old, have a monthly income of at least R2,000.00, possess a valid South African ID or driver’s license, and bank with a South African bank where your income is deposited. You’ll also need to provide a latest payslip as proof of income.
Q4: Can I access cash from my Game store account?
A4: Yes, the Game store account allows for cash withdrawals from the assigned credit. This feature provides additional flexibility for account holders.
Q5: What is the customer protection insurance included with the Game account?
A5: The customer protection insurance covers various scenarios, including death and permanent disability, temporary disability (up to 12 months installments), and loss of income (up to 12 installments in case of retrenchment or job loss). This insurance safeguards the account holder’s credit balance.
Q6: Are there welcome vouchers for first-time Game account holders?
A6: No, currently, there are no welcome vouchers offered for first-time Game account holders. However, the account comes with various other benefits, such as access to cash, extended warranty options, and customer protection insurance.
Q7: How do I manage my Game store account on the go?
A7: The RCS mobile app allows you to manage your Game store account 24/7. Through the app, you can check your available credit, access cash from your card, pay your account, view statements, and register for online purchases.
Q8: What is the Game Sure Extended Warranty, and how does it work?
A8: The Game Sure Extended Warranty offers extended coverage for purchased items. Game account holders receive a 50% discount on the extended warranty premium. This provides additional protection for items bought using the Game account.
Q9: Can I return online purchases made with the Game store account?
A9: Yes, you can return online purchases within 7 days for a full refund. Ensure you retain the original tax invoice, packaging, manuals, and accessories. Returns are subject to assessment, and the online support centre oversees the refund process.
Q10: How can I contact Game Online for support?
A10: You can contact Game Online via the Customer Call Centre at 0861 GAME CARE (0861 426 322) during operational hours. Alternatively, you can email service@game.co.za. Game Online Support has a separate number (0861 426 333) and email (websupport@game.co.za).
Q11: Where does Game currently offer delivery services?
A11: Game offers delivery to any South African residential or business address, excluding PO Boxes. There are certain areas, including Alexandra, Mamelodi, and Vosloorus, where regretfully, delivery is not available.
Q12: What payment types does Game accept?
A12: Game accepts payments via Visa & MasterCard, Discovery master card, Mobicred, GAME Card and RCS card, and Instant EFT. The website ensures the safety of credit card details with a 256-bit encrypted SSL, and all credit card payments are authenticated via 3D Secure.
Q13: How does 3D Secure enhance security for online transactions?
A13: 3D Secure is a security method mandated by card associations to enhance the security of online transactions. It involves authentication by redirecting the browser to the bank that issued the card, ensuring the cardholder’s identity before completing the transaction. This additional layer of security safeguards users during online purchases.
Q14: Can I buy Gift Vouchers online with the Game store account?
A14: No, currently, Game does not offer Gift Card purchases online. To buy Gift Cards, you need to visit your nearest Game store.
Q15: Why does Game require a TV license and a copy of ID/Driver’s License for TV purchases?
A15: SABC requires a valid TV license and a copy of the license holder’s SA ID/Driver’s License for all TV purchases within South Africa. This requirement ensures compliance with broadcasting regulations.
Q16: What web browsers does Game support for its website?
A16: The Game website is designed to work across all mainstream browsers. For an optimal browsing experience, users are recommended to use the latest versions of IE, Firefox, Chrome, and Safari.
Q17: How can I register for 3D Secure and activate my card with my bank?
A17: To register for 3D Secure and activate your card, you can follow the links provided by your bank. Links for major banks such as ABSA, FNB, Nedbank, and Standard Bank are available for user convenience.
